Temp 3

Welcome to your 27c. Đề Tổng Hợp Temp 3

What and when information needs to be collected or sent from stakeholders? should be part of which of the following artifacts? A: Requirements management plan B: Communications management plan C: Stakeholder engagement plan D: Project management plan
A particular stakeholder has a reputation for requesting many changes on projects. You'll be working with this stakeholder, as you've just been assigned as project manager of a project with which he'll also be involved. The newly approved project will create a website that has a couple of features the stakeholder's clients will use. However, the clients in this business unit will use the site only occasionally. What is the best approach you can take at the beginning of the project to manage this situation? A: Ask that the stakeholder be changed to one who will better represent those using the core functionality of the new website. B: Get the stakeholder involved in the project as early as possible. C: Say no to the stakeholder a few times to dissuade him from submitting more changes. D: Talk to the stakeholder's manager to find ways of directing the stakeholder's activities to another project.
The project manager shifts to an agile approach for a project with an aggressive go-to-market timeline. The project manager needs to revise the stakeholder plan so that it follows agile principles. What should the project manager do to meet this need?
Project team members are concerned that a new resource does not seem suitable for an assigned task. How should the project manager respond to this concern?Add description here!
A project manager develops a project management plan and schedule based on an agreed-upon project lifecycle of 16 months. Later, due to changing business requirements, the project manager receives a request for completion within 9 months. How should the project manager respond to this proposed change in timeline?
During an agile iteration, Task 1 cannot be completed on time due to unexpected challenges. Another team within the project is depending on timely completion of Task 1 in order to fulfill their part of the project. How should the project manager resolve this issue?
The project manager schedules an iteration review and learns that a few key stakeholders do not approve of how a feature has been developed. What should the project manager do first in order to address this issue?
A key team member is asked to move to another project during the middle of a technical project. The team believes this is an unwise move and expresses concern. Which two actions will help to resolve the issue? (Choose two.)
At a weekly project status meeting, a key team member expresses concerns about the overall approach documented within the project management plan. The Project manager is surprised because the team is in the process of executing an important component of the project and the concern has not been raised before. What steps should the project manager take?
During a meeting, a project manager learns that a business result needs to be delivered in four weeks, although the original plan was sixteen weeks. The project manager also hears that there is no available technical resource who might be able to join the team. The project manager knows the technical resource manager because they worked together on a previous project. What is the first thing the project manager should do?
A team decides that an agile approach fits the needs of the next phase in their project. Unfortunately, there are team members who have not had the appropriate agile training. How should the project manager respond to the lack of agile training?
A project manager believes that a delay in developing a prototype was due to a lack of knowledge in a specific skill that was needed by the cross-functional team. How could the project manager prevent this situation on future projects?
A new project manager joins the project’s daily standups, only to find that the project team spends too much time discussing ways to deal with obstructions in the project. Because of these discussions, standups often last well over two hours. What process should be used to deal with this issue?
A customer is not satisfied with the delivered product, saying that it was not what they expected. The project manager is surprised, because the agile development team delivered the product several iterations early. What is one way that the project manager could have avoided this result?
A project manager's team has been efficiently delivering expected results in an environment where budget and scope are fixed. Now, there is an increased demand for new skills due to changes in the market. What can the project manager do to meet this new demand?
A project team is small and the team members have known each other for a long time. The team's project is in the execution phase. Recently, a team member told the new project manager that another team member has been complaining about how the project is being managed. How should this new project manager respond?
During a highly-regulated project, the project sponsor and a high-level executive have asked for changes that appear to disregard legal requirements. What should be the first step in the project manager's response?
A project manager has multiple projects. One project has new team members and is in its early stages. Unfortunately, the project manager will be very busy executing other projects over the next few weeks. How can the project manager develop the new project team over the next few weeks?
A project manager needs to ensure that the team delivers business value within the required timelines. The manager recently learned that key stakeholders are worried that the current release plan will not meet urgent business needs. What can the project manager do to effectively respond to the stakeholder concerns?
A key stakeholder voices a concern during the planning stage about whether the available resources are sufficient to meet the objectives of the project. The project manager believes that the stakeholder is right. How should the project manager handle this stakeholder's concern?
A project manager notices that one team member seems increasingly unhappy during team meetings. The team member is not making progress on a key work package, and this lack of progress is now impacting the critical path. The team member feels that they are not in the correct role within the project team. What should the project manager do?
A project owner repeatedly complains, saying that a function developed by the development team does not seem to align with the original design. What will help to solve this issue?
A customer indicates that they would like to add functionality. Although this request is made during the execution phase of the project, the project manager finds that the cost for the addition would be small. The additional functionality, if successful, would increase the opportunity for profit. What should the project manager do next?
A customer requests a change in the technical approach for a product currently in development. The project manager learns about this request during a reoccurring project review. What should the project manager do in response to the customer's request?
A project manager realizes during the third iteration of product development that the template used for the project management plan is not showing updates. Which action should the project manager take?
During a challenging shareholder meeting, the customer indicates that they will reject an iteration's deliverable. What should the project manager do?
During work on a government project, stakeholders pressure the project manager to submit to their preferred actions. While the project manager must coordinate and plan with multiple stakeholders, the project manager must also deal with complex relations and frequently changing scenarios. What should the project manager consider doing? (Choose two.)
A project manager is working on a small project that is critical for a larger program milestone. A new resource has been assigned to replace a key resource who had to leave the project. Unfortunately, an outside stakeholder claims that the person who assigned the new resource sent their weakest team member. How should the project manager approach this rumor?
A project manager needs to ensure that all data security requirements are covered during a data warehouse development project’s execution phase. Each of the databases created during different project phases will have a specific data security policy to comply with governmental data security laws. How should the project manager plan to meet these requirements?
Several successor activities are behind schedule because a project team member has not been at work for the past week. This impacts the critical path. How should the project manager respond to this problem?
A company is struggling to define the scope of a new project that has multiple phases with a high level of dependency between the phases. How should the project manager approach this challenge?
After six iterations, significant variations have occurred to project scope and schedule. These are due to the customer's technology regulations and security policies, which are regularly reviewed. The project manager wants to suggest a new approach to the next iteration to avoid possible delays. What should the project manager do first?
All team members on a new project want to gain the customer's trust by delivering value as quickly as possible. The project manager learns that one resource has worked with the sponsor on other projects. The resource seems to be using personal influence, working with a project sponsor to increase the project's benefits realization. At which stage in the project should the project manager address this concern to optimize cost effectiveness?
A project team learns that there is a new compliance requirement from an international entity that may impact the baseline business case for the project. They learn this right after project charter is completed and the project sponsor has signed. How should the project manager proceed?
A team misunderstood one product functionality documented in an earlier stage of the project. During the current iteration, the functionality has not yet been developed, but a business representative has mentioned the deficiency. How should the project manager proceed?
Some agile approaches have recently been added to an infrastructure company's predictive processes. The team is not completing the planned story points, and they are becoming passive. The project manager is concerned and wants to improve productivity. What should the project manager do?
During one daily standup meeting, team members indicate that they are having to engage in rework because there seems to be too much up-front work. How should the project manager respond to this concern?
A project manager from a traditional project management organization is assigned to an ongoing project. Recently, the organization has started to use agile methodologies in its projects. The project manager hears that some team members feel like key subject matter expertise is missing and there is insufficient collaboration within the team. How should the project manager respond to these team members' concerns?
A contractor has sent an email request for urgent payment of their last installment on a project that is going through a long execution stage with multiple contractors. How should the project manager respond to this contractor's request?
A team member expresses concern about a team behavior issue during a retrospective meeting. The member says that group morale is affected by two team members who continuously criticize the high amount of requirements in each iteration. Match each conflict resolution technique with the project manager's possible resolution for this issue.
A project manager for a construction firm meets with stakeholders. All stakeholders agree on a 20 month lifecycle for a project. After work has begun, the project manager learns that stakeholders would like project completion within no more than 12 weeks. What should be the first step in the project manager’s response?
During an iteration, a project team encounters problems that may cause a delay in task completion. Another team within the same project needs the task to be completed on time in order to meet their schedule. What can the project manager do to resolve this problem?
Certain key stakeholders are dissatisfied with how a key feature of a project has been developed. They express their dissatisfaction during an iteration review meeting. What should the project manager do first to resolve this issue?
During a technical project, a well-liked project member is reassigned to a different project. The team has expressed disapproval regarding the reassignment. What action can help mitigate the team's disapproval?
A key team member is unhappy with the overall approach documented in a project management plan. The member surprises the project manager with negative comments about the approach during a weekly status meeting during the execution phase of the project. How should the project manager address the team member’s concerns?
A project manager is faced with an updated schedule that requires delivering a business result under a far more aggressive timeline. The project’s technical resource manager has worked with the project manager on previous projects. Still, a team member indicates that the company does not have technical resources that could be added to the project to meet the new timeline. What should be the project manager's next step?
A project manager has been asked to conduct a risk analysis that is based on a high-level scope. As part of the analysis, the project manager must use expert judgment to prepare a document. Which document-based action is being performed?
An agile approach meets the needs of the next phase in a team’s project. As the team discusses the phase it becomes clear that some team members have not received appropriate training in the agile model. How should the project manager respond to this issue?
A project manager receives complaints from a project sponsor because of a delay in developing a prototype. The project manager responds that the delay was due to a lack of knowledge in a specific skill that was needed by the cross-functional project team. How could the project manager avoid this type of situation in the future?
A projects’ daily standups are long, often lasting more than two hours. The project team uses the standup meetings for extended discussions about solutions to project obstacles. What should the project manager do to improve the daily standup meetings?
A new resource is assigned to fill in for a resource who is leaving. The new resource will be working on a small project that is critical to a larger program milestone. Unfortunately, there is a rumor that the new resource may be a problem, due to a lack of skills. How should the program manager respond to this rumor?
A team member could not be reached by email or phone during the week that they were absent. The team member had not notified anyone on the team prior to their absence. Due to the absence, several successor activities are behind schedule, impacting the project’s critical path. How should the project manager respond to this situation?
A project that should have been 90 percent complete by now is only 65 percent complete. The total project budget is US$120,000 and the actual cost of work performed (ACWP) is US$80,000. What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?
A project manager is working with a customer who repeatedly submits new feature requests for an existing software product. The project manager has already provided the completed scope definition for the product's next version release to stakeholders. Which step is appropriate for the project manager to take next?
A project has the following characteristics: -US$3 million budget -Planned cost of US$630,000 -Actual cost of US$650,000 -Earned value of US$540,000 Which statement is true about the current status of the project?
A project manager receives the following for a new project: -assumptions -restrictions -preliminary scope After receiving this information, what should the project manager do first?
A project manager joins a project that has the following features: -Globally distributed team -Budget that is fixed -Very tight deadlines During planning, what should the project manager do to avoid any scope creep and keep the team focused on delivering a product that meets requirements?
A project is delayed. To obtain the desired quality level of the deliverables, a change is required. First, the project manager issues a formal change request and communicates the change to all stakeholders. Then, the project manager learns that this communications approach did not meet stakeholders' expectations. What should the project manager do next?
A project sponsor asks the project manager to change production materials because these materials could cause health problems to consumers. What is an appropriate step for the project manager to take?
A project is in the execution phase. Three necessary changes are brought to the attention of the team. The team members all have differing opinions regarding how to implement the changes. What should the project manager do?
After a project ends, the project manager and project team members are still being asked to do the following: -Evaluate new requirements -Make minor modifications -Solve technical issues The project manager wants to ensure the product or service developed by the project now has operational support. What should the project manager do?
The initial draft of a project management plan is completed. The project manager plans to show the draft to stakeholders who are located around the globe for approval. The project manager has limited time to gain approval, and the project management plan is lengthy. The project manager needs to ensure that the review of the plan is completed on time. Which action should the project manager take?
A project manager joins a project as a replacement on a project team. During initial meetings, the project manager realized there are many differing opinions about how to address technical decisions. Team members did not respect each other's ideas, and the environment was becoming counterproductive. However, now the team has begun to communicate more effectively and develop some processes and procedures for working together. In what phase of development is the team now?
A planned task in a sprint does not get completed due to an issue that appeared three days ago but did not get resolved. The project manager wants to prevent this type of situation in the future. What should the project manager do?
A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. Based on the table, in what order should the project manager rank these risks for management purposes?
A project manager needs to successfully lead a project that has diverse, globally dispersed team members. What should the project manager do to develop cultural sensitivity?
On a project, three critical risks with a high-impact are identified. The project manager must find a solution to address these risks immediately. Three specific resources are required to address the risks; however, they are already committed to another project with critical deliverables. Which action should the project manager take?
Schedule performance issues are occurring on a project. After assessing the issue, the project manager determines that the cause is the expertise levels of project resources. Specifically, a few of the senior-level resources check irrelevant details, and some inexperienced resources take too much time to complete tasks. The project manager needs to enhance team performance. Which action is appropriate to take?
Multiple new members are added to an ongoing project. Although all original team members received basic training on the specifics of the business operation that the project supports, the new members do not have the same basic understanding. This lack of understanding results in decreased productivity. How should the project manager respond to this issue?
A project’s single sponsor has been replaced by a steering committee due to a significant increase in project size. How should the project manager approach this change?
Prior to preparing a monthly project status report, a project manager identifies three new risks. All of these risks could impact critical key milestones. The project manager wants to reference additional information before presenting this new risk information. To which sources should the project manager refer?
A week prior to the project kick-off call, a project manager meets with a key project resource to gain a deeper understanding of how complex the project deliverables are. The resource expresses concern and worry regarding the deliverables. What should the project manager do to ensure that the deliverables are realistic?
During user testing a client agreed to a final product. A few days later the client is reconsidering their agreement What should the project manager do?
Although the sponsor and project team say that the new project has an adequate budget and realistic schedule, the project manager worries that unplanned events could threaten the project’s success. What should the project manager do first?
A large project includes functional groups in four countries. It is close to completion, so the project manager must prepare the closeout documents. How should the project manager obtain appropriate signoff on the acceptance of project deliverables?
A project has the following characteristics: -A quality management plan is in place. -The quality management plan states that project deliverables must be reviewed, at a minimum, 1.5 weeks before the deadline. -Four deliverables have missed this quality requirement. What is an appropriate step for the project manager to take?
A company wants to reduce costs by installing solar panels. Their local government provides subsidies for specific energy-efficient projects. After project start, the program manager learns that solar panels may not qualify for the energy-efficiency subsidy. How should the program manger address this issue?
Three parts of a single project are being completed by three project teams. The three parts are highly dependent on each other. The team leader worries that this might create conflicts when the outputs from the three teams are combined and asks for advice. What advice should the project manager provide?
In response to slippage on some scheduled tasks, the project manager reprioritized a number of subsequent tasks in order to fix the problem. The reprioritization did not put the project back on track, and now the project manager needs to escalate the issue to project stakeholders. To escalate the issue, what should the project manager do first?
A project is in the execution phase. Based on the originally approved blueprint, 1,000 products were developed. The project team randomly chooses 100 products to evaluate against the quality plan. What is the project team undertaking?
Because a deliverable does not meet the agreed-upon quality specifications, it is rejected by the customer. Team members find that the deliverable does not meet expectations because there is a problem with vendor-provided parts. The vendor says that they will not correct the problem. Before deciding on next steps, what should the project manager do?
Several team members have been transferred to another project, so the project manager needs additional resource support from a new supplier. The project manager is concerned about the cost risk of using a new supplier at this stage of the project. Now, the project manager needs to work with the procurement team to establish specifications and type of contract to be used. What should be done?
A previously identified technical issue has been resolved and the project is moving forward. The project manager has been warned that the same issue will probably arise on similar projects in the future. What should be done first when responding to this warning?
The project manager learns that one team member needs to complete a critical task that is outside of the project, resulting in a scheduling risk for the project. How can the project manager eliminate this risk?
The project manager receives a progress report during a demo and review meeting. The report shows that the agile project is not on track. Since all work was purposely selected and sequenced to meet higher-level objectives, the project manager is surprised by the report. In the future, how can the project manager prevent this type of miscommunication in an agile project?
As part of effective leadership, project managers help team members grow and keep them motivated throughout each project. What is one trait that supports this effective leadership?
The project is overseen by a senior project manager. A new project manager joins the project, and the sponsor asks the new project manager to develop the quality management plan. How should the new project manager proceed?
A small group of users complain during a project’s user acceptance stage. The users say that their expectations are not met. Which action could help avoid this issue on future projects?
The project sponsor requires a project team composed of resources that live in four different time zones, working in four different locations. The project sponsor did not consider the implications of this requirement, and believes that the dispersion will provide an ideal project team that will save costs. Where should this be documented in the project charter?
A governmental agency becomes a key stakeholder on a complex project due to regulatory changes. In light of the change, the project manager needs to develop an understanding of this new stakeholder and identify any new high-level risks that may result from the change. What should the project manager do?
The project requires the development of a human resource system (HRIS) to centrally manage human resources and payroll. The project sponsor is a multinational company. The project manager reviews historical data on the company’s human resources practices and considers the regulatory framework of the project. Still, there are concerns about project risks. What should the project manager do in response to these concerns?
A project manager needs stakeholder involvement in order to identify strategic and operational assumptions and constraints. Unfortunately, the project manager is finding it hard to obtain consistent input due to lack of participation. How can the project manager boost stakeholder input?
The project manager reviews the issues log and sees that three tasks assigned to three team members are significantly behind schedule. How should the project manager handle this issue?
Project team members are spending a lot of time helping maintenance and operations staff with a recently commissioned project component. The project manager needs to validate that the component was signed off and ownership transferred. Which three documents should the project manager use for this decision?
A global organization sponsors a project that involves six different companies. When the project is partially complete, the project manager learns that one stakeholder is ill and needs to decrease their level of involvement. What should the project manager do?
A new law is expected within the next four-to-five months that will affect the business’ type of products. The next product launch is starting and should be completed within three months. Unfortunately, the new product would not meet the requirements of the proposed law. How should the project manager respond to this potential problem?
A project manager implemented an approved change to manage a risk. Three months after the implemented change, the project manager learns that the change did not produce the desired result, and there are adverse consequences. What can the project manager do to avoid this problem on future projects?
During a conversation with a friend, a project manager hears that a possible union action will occur within the next two weeks. The project manager knows that at this stage of the project, any project delays could cause substantial harm to both budget and schedule, and any union action will affect the project team. Earlier, the probability of a union action was considered minimal. Thus, it was unanticipated. How should the project manager respond to this issue?
A project team has set up an unofficial online communications platform to enhance communication. The project manager was not aware that this platform existed until recently, after learning that it was being used inappropriately. Which action should the project manager take?
A project has the following characteristics: -To determine what product should be created, a feasibility study has been conducted. -A change request has now been approved to develop another product that contradicts the original requirements. -Data analysis was conducted before the change request was approved. Which action should the project manager take?
A technology development project has the following characteristics: -It requires a highly skilled resource that is unavailable locally. -The project manager has identified a resource who can work on site, but the resource lives in a different country and requires a work visa. -The work visa process is taking more time than anticipated. What should the project manager do?
A contractor is late with a critical project deliverable due to resource challenges. There is a 22% buffer in the budget for cost overruns. What is the first thing a project manager should to mitigate this issue?
There is an unresolved conflict between a member of a third-party vendor's team and a member of a project team. The issue is escalated to the project manager. What is the first thing the project manager should do?
A customer's resources have not completed the required training. The project manager has to consider the risk it poses to the timely completion of the project. Customer resource training is a required project deliverable. Which action should the project manager perform?
A project manager is uncertain about the duration of a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 40 days. The second group identifies some risks that could make the duration up to 60 days. The third group proposes a new development method that can shorten the time to 20 days. What is the estimated development duration for the new product?
A project manager is uncertain about the duration of a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 29 days. The second group identifies some risks that could make the duration up to 46 days. The third group proposes a new development method that can shorten the time to 18 days. What is the estimated development duration for the new product?
A project manager realizes that sponsor expectations are NOT being met, specifically regarding project deliverables. To address this issue, which action should the project manager take?
A customer is contemplating adding new features to the project deliverable. Before a project team member starts working on these new features, what is a mandatory step?
A project is at the multi-functional planning phase. The project manager realizes that producing a complex application is not feasible with the current number of resources and decides to hire more resources for the production of the application. The project manager identifies temporary resources and signs a service level agreement (SLA) with them. Which risk response strategy does this scenario exemplify?
A project manager has completed the following steps: -Finished a major IT deployment project. -Confirmed with the release manager that all systems are working. -Confirmed that functionality has been verified by the quality assurance team. -Informed the customer. What is the next step the project manager should take?
After realizing that there are insufficient resources on a project that has an increasingly high workload, management outsources some major tasks to keep the project on schedule. What should the project manager do in this scenario?
A project has the following need: 900 resource hours must be outsourced. Because of internal policies, all providers must comprehend the requirements. Which action should the project manager take to ensure this?
A company has a goal of increasing customer satisfaction within 4 months. A project is initiated to meet this goal. The project manager needs to identify best practices. What should the project manager utilize to accomplish this?
A new product is released. When a customer identifies performance issues with this product, the project manager realizes that cost of quality (COQ) should have been used to estimate this cost. Which category of COQ should the project manager have used?
A project manager is doing the following: -conducting a risk analysis based on a high-level scope, and -using expert judgement to prepare a document. What is the project manager doing, based on the description of the activity?
A project is started based on the approved scope. As the project design is being implemented, a team member says that the product will not meet the requirements in certain situations. Correcting the issue will not only cause an increase in scope and costs, but the project will also miss the deadline. The project sponsors do not have additional funding to support the project. Considering this information, what should the project manager do?
A project manager realizes that stakeholder interests will conflict on a project and decides to utilize a stakeholder engagement assessment matrix. The matrix pinpoints an influential stakeholder who is resistant to the project. The project manager needs to align this stakeholder's expectations. What should the project manager do to accomplish this goal?
A medium-sized company is expanding into a new market. However, the company does not have previous experience in that market. A project manager needs to collect requirements. Which tool or technique should the project manager use?
A project manager has local and virtual team members for a project. To manage scheduling priority conflicts among team members, the project manager schedules a video conference call. Which statement is true about this scenario?
A high-level manager in an organization would like to use a critical project resource for a new project. Which action should the project manager take?
What should the project manager do to gain a stakeholder's approval if the stakeholder believes a project's deliverables were not achieved?
A client's employee asks the project manager for an additional, new product feature during a status meeting. To what document should the project manager first refer to find out who has the authority to approve this request?
Review the following steps. 1. A project has been successfully delivered. 2. The project manager is executing formal closure. 3. ______________________________________. What is Step 3?
Review the following project characteristics: -The project is in its initiation phase. -Due to lack of funding, the project gets terminated. -The project manager must close the project. What is the first action the project manager should take?
A project has the following characteristics: -A functional manager is also a project stakeholder. -The functional manager has time constraints and delegates project responsibilities to someone else on the functional team. -The new stakeholder is not attending meetings. The project manager needs to engage this new stakeholder. What should the project manager do?
A project manager is attending a periodic review with stakeholders. The project sponsor asks the project manager how deliverables will be verified for accuracy and accepted. In which project document is this information found?
A project is being planned in a remote area with limited access to vehicles and equipment. The project manager proposes that the company deliver all heavy equipment themselves despite the significant expense. The project manager will take full responsibility for this activity. What type of risk response is the project manager demonstrating?
A project manager begins to prepare the project management plan after receiving the project charter. There is currently no historical information in the project management office (PMO). What is the next step the project manager should take in this scenario?
A marketing team is developing a new website and has agreed upon a target audience. Now the marketing team needs to identify the target audience's style preferences. What is an appropriate tool or technique to use for this situation?
A client brings a project manager into a project during the project's execution stage. The project manager reviews the project scope for cost estimating purposes and notices that some completed deliverables were missed in the work breakdown structure (WBS). Which step should the manager take next?
Review the following project characteristics: -A sponsor approves a project. -The project manager invites selected team members, key stakeholders, and the sponsor to a meeting. -The primary purpose of the meeting is to create a document that will guide the team in defining the main project deliverables. What will be the final output of this meeting?
A project is in the development stage. During this stage, there will be sensitive client data to handle. The compliance manager raises an issue of project non-compliance. What is the first document the project manager should review?
A project is underway and is 50% completed. An essential project team member requests 1.5 months leave for personal matters. What should the project manager do first?
A project manager works for a company that is preparing to develop a new product. The new product will require currently unavailable skills. To initiate this project, what should the project manager do?
A project manager is uncertain about the duration of a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 25 days. The second group identifies some risks that could make the duration up to 40 days. The third group proposes a new development method that can shorten the time to 10 days. What is the evaluation estimate for the duration for the new project?
A new product development project has the following characteristics: -There are three main tasks. -Task A must be delivered 4 weeks before task C starts. -Once task B is finished; task C will start. What is the relationship between tasks A and B?
A product deliverable is undergoing acceptance testing. A senior-level stakeholder raises concern that an essential product feature for their department was not developed. The project manager wants to avoid this issue in the future. What is one way to accomplish this goal?
A skincare company reports that customers are increasingly complaining that a product is underweight. A project manager needs to determine if something needs to be changed in the production line. Which tool or technique can the project manager use for this task?
A product passes 96% percent of the functional requirements defined in the scope. A customer is unwilling to accept the product since it did not pass 100%. A project manager is assessing what could have been done differently to avoid this. What should the project manager have done?
A project manager is working on a data center migration project and is developing the schedule management plan. Per the project sponsor's request, the schedule must plan for all tasks as soon as possible. Additionally, the project manager is presented with modified resource availability that should not violate schedule constraints. The project manager needs to select the appropriate leads and lags relationship for this situation. Which type should the project manager choose
A project manager is preparing the charter for a project. The project aims to automate 30 percent of product testing. The project sponsor advises the project manager to assign senior test engineers to identify the tests that can be automated. The test department manager, however, is uncooperative because they believe that the project will lead to downsizing in their department. What should the project manager do first?
A company is planning to utilize a new product that leverages innovative technologies and processes. The project manager has verified that the component work packages have been defined, and constraints for each component have been identified. Which estimating technique should the project manager use to obtain a precise cost estimate of the project?
A project has the following characteristics: -It is in the execution phase. -A regulatory law has recently been approved that mandates immediate compliance. -This law will impact the project's scope, schedule, and cost. The project manager needs to determine what to do first. What is the correct step to take?
A project's deliverable on the critical path is lagging behind schedule. The cost performance index (CPI) is 1.3. The project manager is able to put the project back on schedule. What is the most likely outcome for the project?
An intricate project has key stakeholders located in the United States, France, and China. The project manager discovers that a senior manager asked a team member for project information. Which step is appropriate to take next?
A project is 7 months into execution. The project manager determines that the cost performance index (CPI) is .80. According to a trend analysis, the CPI has a downward trend. What is the next step that the project manager should take?
A project is being implemented. The research and development department communicates to the project manager that the product's requirements have changed. These changes were not anticipated, may significantly influence potential sales numbers, and could impact project scope. What is the appropriate action for the project manager to take?
A project is in the execution phase. Due to the demand for a quick turnaround time, the project manager needs to rapidly assign resources to build the team and meet project requirements. Which action should the project manager take next?
A project manager leaves the company and is replaced. The new project manager wants to start guiding the team toward project success. What should the new project manager do first?
Project team members are busier than usual. They indicate that they do not have the time to update the lessons learned because of other project responsibilities. How should the project manager respond to this issue?
A project manager is creating an agenda and presentation materials for a kick-off meeting that will involve stakeholders across multiple geographic regions who will be working on a global project. How can the project manager work to ensure that the stakeholders are engaged?
A retiring project manager hands over all materials to a new project manager. The project appears to be running smoothly, until the new manager learns that a critical component has failed during testing. What is the appropriate first step when responding to this issue?
A team member has taken an unplanned leave during the execution phase of a project. In response, the project team rescheduled some tasks. The result is that critical activities are now occurring at the same time. What is the first thing that the project manager should do?
There are three deliverables in the project manager's IT transformation project: Deliverable 2 has strictly scheduled milestones, with no expected variation in the timeline. The project manager expects that Deliverable 3 will see quickly changing requirements during development. Which lifecycle model should be used to meet the project's requirements?
A project manager is uncertain about the duration of a new product development project and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 14 days. The second group identifies some risks that could make the duration up to 32 days. The third group proposes a new development method that can shorten the time to 8 days. What is the estimated development duration for the new product?
A product passes 99% percent of the functional requirements defined in the scope. A customer is unwilling to accept the product since it did not pass 100%. A project manager is assessing what could have done differently to avoid this. What should the project manager have done?
A project is utilizing a third-party contractor. A member of the contractor's team raises an issue with a member of the project team. The two individuals are not able to work out a solution. The project manager is aware of the disagreement. Which type of communication should the project manager use first when contacting the vendor about this issue?
A software vendor is behind on a key project deliverable. There is a 21% buffer in the budget for cost overruns. The project manager needs to mitigate the issue. Which action should the project manager take next?
A project needs a specialized resource. A resource that fits the needs of the project is identified, and can work onsite, but lives in another country. The visa process was expected to take weeks but is now taking months. What should the project manager do?
To determine which product to create, a project feasibility study was conducted. However, a change request was recently approved to develop another product that contradicts the original requirements. Data specialists conducted an analysis before the change request was approved. What is an appropriate action for the project manager to take?
A project that should have been 70 percent complete by now is only 55 percent complete. The total project budget is US$210,000, and the actual cost of work performed (ACWP) is US$162,000 What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?
A project that should have been 90 percent complete by now is only 84 percent complete. The total project budget is US$110,000 and the actual cost of work performed (ACWP) is US$82,000. What is the schedule performance index (SPI) and cost performance index (CPI) for this project?
A project that should have been 95 percent complete by now is only 80 percent complete. The total project budget is US$140,000 and the actual cost of work performed (ACWP) is US$95,000. What is the schedule performance index (SPI) and a cost performance index (CPI) of the project?
A project manager is working on a software development project. Two customers are repeatedly submitting new feature requests. The completed scope definition for the product's next version release has already been provided to stakeholders. What should the project manager do next?
A project has the following budgetary features: -Total budget of US$3 million -Planned cost of US$630,000 -Actual cost of US$650,000 -Earned value of US$540,000 Which statement is true about this project?
A project manager receives the following information for a new project: -assumptions -preliminary scope -restrictions After receiving this information, what is the first step the project manager should take?
A project manager recently joined a new project. This project has the following characteristics: -Deadlines that are tight -Global team that works virtually -Fixed budget The project manager is in the planning phase, and wants to avoid scope creep and keep the team focused on delivering a product that meets requirements. What should the project manager do to achieve this goal?
After a project delay, the project manager determines that a change is needed to the product deliverables in order to ensure quality. The project manager takes the following steps: 1. A formal change request is issued. 2. The project manager communicates the change to all stakeholders. 3. The project manager receives feedback that the communications approach did not meet stakeholders' expectations. What should the project manager do next?
The project sponsor reports that an element of a product could lead to moderate health issues in customers. Therefore, the sponsor asks to modify production materials. Which action should the project manager take?
There are necessary changes being requested to a project; however, team members are not in agreement regarding how to implement the changes. The project manager needs to address this issue. Which action should the project manager take?
A project manager with limited experience managing globally-distributed team members receives a project that has team members from five countries, spanning three continents. To successfully manage this project, the project manager needs to develop cultural sensitivity. What should the project manager do?
A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. Based on the table, in what order should the project manager rank these risks for risk management purposes?
A project is completed, but the project manager and project team members are being asked to do the following: -Troubleshoot and resolve technical issues -Evaluate new requirements -Make minor adjustments The project manager needs to ensure that the product developed by the project now has operational support. What should the project manager do?
A project has the following characteristics: -It is in the execution phase. -500 products have been developed based on the originally-approved blueprint. -The project team randomly selected 50 products to evaluate against the quality plan. What is occurring in this scenario?
A project manager has the following situation: -A very long project management plan is drafted. -Stakeholders on the project are spread across three continents. -The project manager needs the stakeholders to approve the plan in as short of time as possible. What is an appropriate course of action for the project manager to take?
A project manager has identified the following: -Four critical risks with a high-impact. -Four specific resources necessary for addressing the risks. -The resources are committed to another project with critical deliverables. The project manager must find a solution to address these risks immediately. Which actions should the project manager take?
A project has a quality management plan in place. This plan states that project deliverables must be reviewed for quality at least 5 business days before the deadline. Four deliverables have missed this quality requirement. What should the project manager do?
Several team members frequently spend their time helping operations and maintenance staff with a project feature that was just commissioned. The project manager needs to ensure that the feature was signed off on and that ownership was transferred. Which documents should the project manager rely on for this purpose?
A project manager joins a project as a replacement on a project team. During initial meetings, the project manager realizes there are many differing opinions about how to address technical decisions. Team members do not respect each other's ideas, and the environment is becoming counterproductive. However, the team developed processes and procedures and is now working smoothly and productively on the project, without conflict or interruption. In what phase of development is the team?
A project manager is presented with the following situation: -An iteration just ended. -A team member tells the project manager that a planned task is not complete due to an issue that appeared 4 days ago that was not resolved. The project manager wants to prevent this scenario in the future. When is an appropriate time to discuss this issue?
A project has the following characteristics: -Schedule performance issues are occurring due to expertise levels of project resources. -Highly-experienced resources are reviewing unnecessary details. -Junior-level resources are not completing tasks in a timely manner. The project manager needs to enhance team performance. What should the project manager do?
An informal and unofficial blog was set up to enhance communication and morale among project team members. The project manager was not previously aware of the blog but has discovered that team members are using it inappropriately. What should the project manager do?
A key project resource is discussing the complexity of project deliverables with the project manager 1.5 weeks before the kick-off call. The resource expresses nervousness and concern regarding the deliverables. The project manager wants to ensure that the deliverables are realistic. What is the appropriate action to take?
Four new risks for a project are identified while the project manager is preparing the monthly project status report. These four risks could affect vital key milestones. What should the project manager do before presenting this new risk information?
A project that is nearing completion has the following characteristics: -It is very large. -It contains functional groups in five different countries. -Closeout documents are being prepared. The project manager needs to gain acceptance of the project deliverables. What should the project manager do?
During a kick-off, the project manager provided training for the entire team regarding the specifics of the company operations that the project supports. A year later, project productivity is suffering because members who were added later in the project do not have the same level of understanding. How should the project manager respond to this challenge?
A project has increased in size. As a result, the project's single sponsor is replaced by a steering committee. What should the project manager do to accommodate this new development?
During user testing, a client agrees to the final product. One day later the client indicates that the final product may not be acceptable. What should be the project manager's first step for resolving this issue?
Both the project sponsor and project team assure a project manager that the new project has a realistic schedule and an adequate budget. The project manager worries that unplanned events could threaten the project’s success. How should the project manager respond to this concern?
The project manager has a large project with functional groups in four countries. Now that the project is close to completion, the project manager needs to obtain the correct signoff on the acceptance of project deliverables. What should be done to obtain the appropriate signoff on this project?
After the start of a project, the project manager learns that an expected governmental subsidy may not be available. What should the project manager do to address this issue?
Three project teams are working on parts of a single project. The parts are highly dependent on each other. The leader of the team indicates that this might create conflicts when the outputs from the three teams are combined. The project manager needs to provide guidance to the team lead. What guidance should be offered?
A project was not meeting scheduled dates for some tasks, so the project manager reprioritized a number of subsequent tasks to try to get the project back on track. The reprioritization did not fix the problem, and now the project manager needs to escalate the issue to project stakeholders. To escalate the issue, to which plan should the project manager refer?
A deliverable does not meet the agreed-upon quality specifications and is rejected by the customer. After investigation, the project team finds that there is a fault with the vendor-provided parts, and this fault caused the issue. The vendor says that they cannot correct the situation. What should be reviewed before deciding on next steps?
There are concerns about the cost risk of adding an external supplier at the mid-point of a project. Still, several team members have been transferred to another project, and the project manager requires resource support from an external supplier. The project manager needs to work with the procurement team to establish specifications and type of contract to be used. What should be done?
Although a previously identified technical issue has been resolved, the project manager is warned that the same issue is likely to occur on similar projects in the future. Which document should be part of the first step in responding to the warning?
The project manager learns that one team member needs to complete a critical task that is outside of the project, resulting in a scheduling risk for the project. How can the project manager eliminate this risk?
Successful project leaders nurture team members’ skills and knowledge, and keep members motivated throughout the project. Which action helps to promote successful project leadership?
The project is overseen by a senior project manager. When a new project manager is added to the project, the sponsor asks the new project manager to develop the quality management plan. How should the new project manager proceed?
Two users complain during the project’s user acceptance stage, saying that their expectations were not met. What could the project manager use to avoid this issue in the future?
A new project sponsor asks for a project team that includes resources working in three different time zones and locations. The project sponsor did not consider the implications of this requirement and believes that the request will save costs while creating the ideal project team. Where should the project manager document this request in the project charter?
As a result of multiple regulatory changes, a governmental agency is added as a key stakeholder on a complex project. The project manager wants to develop an understanding of this new stakeholder and identify any new high-level risks that may result from the change. What should the project manager do?
A project manager is having difficulty obtaining consistent input from stakeholders and needs their input to identify strategic and operational assumptions and constraints. How can the project manager improve stakeholder input?
A project involves six different companies, and the project sponsor is a global organization. At the midpoint of the project, the project manager is informed that one stakeholder is experiencing difficulties and cannot provide their former level of involvement. Which action should the project manager perform?
A company’s products will be affected by a new law that might be passed in the next four months. A new product launch is starting, and should be completed within three months. If the proposed law is passed, the new product will not meet the new requirements. How should the project manager address to this potential problem?
An approved change was implemented to manage a risk. Three months later, the project manager finds that the change did not yield the desired result. In fact, the change led to adverse consequences. What should the project manager do to avoid this issue in the future?
A project manager overhears a conversation in a cafeteria. The speaker says that a possible union action will occur within the next two weeks. The project manager knows that any union action will affect the project team, and at this stage of the project, any project delays will cause substantial harm to both budget and schedule. Earlier, the probability of a union action was considered minimal. Thus, it was unanticipated. What should the project manager do?
While reviewing the issues log, the project manager notices that tasks assigned to two team members are quite a bit behind schedule. What should be done?
A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. Based on the table, in what order should the project manager rank these risks for risk management purposes?
A project manager has put together a project team. During initial meetings, the project manager observes that team members are getting to know each other, feeling excited and positive about the project, and have not been told the specific details of the project. In what phase of development is the team?
The project manager shifts to an agile approach for a project with an aggressive go-to-market timeline. The project manager needs to revise the stakeholder plan so that it follows agile principles. What should the project manager do to meet this need?
Project team members are concerned that a new resource does not seem suitable for an assigned task. How should the project manager respond to this concern?Add description here!
A project manager develops a project management plan and schedule based on an agreed-upon project lifecycle of 16 months. Later, due to changing business requirements, the project manager receives a request for completion within 9 months. How should the project manager respond to this proposed change in timeline?
During an agile iteration, Task 1 cannot be completed on time due to unexpected challenges. Another team within the project is depending on timely completion of Task 1 in order to fulfill their part of the project. How should the project manager resolve this issue?
The project manager schedules an iteration review and learns that a few key stakeholders do not approve of how a feature has been developed. What should the project manager do first in order to address this issue?
A key team member is asked to move to another project during the middle of a technical project. The team believes this is an unwise move and expresses concern. Which two actions will help to resolve the issue? (Choose two.)
At a weekly project status meeting, a key team member expresses concerns about the overall approach documented within the project management plan. The Project manager is surprised because the team is in the process of executing an important component of the project and the concern has not been raised before. What steps should the project manager take?
During a meeting, a project manager learns that a business result needs to be delivered in four weeks, although the original plan was sixteen weeks. The project manager also hears that there is no available technical resource who might be able to join the team. The project manager knows the technical resource manager because they worked together on a previous project. What is the first thing the project manager should do?
A team decides that an agile approach fits the needs of the next phase in their project. Unfortunately, there are team members who have not had the appropriate agile training. How should the project manager respond to the lack of agile training?
A project manager believes that a delay in developing a prototype was due to a lack of knowledge in a specific skill that was needed by the cross-functional team. How could the project manager prevent this situation on future projects?
A new project manager joins the project’s daily standups, only to find that the project team spends too much time discussing ways to deal with obstructions in the project. Because of these discussions, standups often last well over two hours. What process should be used to deal with this issue?
A customer is not satisfied with the delivered product, saying that it was not what they expected. The project manager is surprised, because the agile development team delivered the product several iterations early. What is one way that the project manager could have avoided this result?
A project manager's team has been efficiently delivering expected results in an environment where budget and scope are fixed. Now, there is an increased demand for new skills due to changes in the market. What can the project manager do to meet this new demand?
A project team is small and the team members have known each other for a long time. The team's project is in the execution phase. Recently, a team member told the new project manager that another team member has been complaining about how the project is being managed. How should this new project manager respond?
During a highly-regulated project, the project sponsor and a high-level executive have asked for changes that appear to disregard legal requirements. What should be the first step in the project manager's response?
A project manager has multiple projects. One project has new team members and is in its early stages. Unfortunately, the project manager will be very busy executing other projects over the next few weeks. How can the project manager develop the new project team over the next few weeks?
A project manager needs to ensure that the team delivers business value within the required timelines. The manager recently learned that key stakeholders are worried that the current release plan will not meet urgent business needs. What can the project manager do to effectively respond to the stakeholder concerns?
A key stakeholder voices a concern during the planning stage about whether the available resources are sufficient to meet the objectives of the project. The project manager believes that the stakeholder is right. How should the project manager handle this stakeholder's concern?
A project manager notices that one team member seems increasingly unhappy during team meetings. The team member is not making progress on a key work package, and this lack of progress is now impacting the critical path. The team member feels that they are not in the correct role within the project team. What should the project manager do?
A project owner repeatedly complains, saying that a function developed by the development team does not seem to align with the original design. What will help to solve this issue?
A customer indicates that they would like to add functionality. Although this request is made during the execution phase of the project, the project manager finds that the cost for the addition would be small. The additional functionality, if successful, would increase the opportunity for profit. What should the project manager do next?
A customer requests a change in the technical approach for a product currently in development. The project manager learns about this request during a reoccurring project review. What should the project manager do in response to the customer's request?
A project manager realizes during the third iteration of product development that the template used for the project management plan is not showing updates. Which action should the project manager take?
During a challenging shareholder meeting, the customer indicates that they will reject an iteration's deliverable. What should the project manager do?
During work on a government project, stakeholders pressure the project manager to submit to their preferred actions. While the project manager must coordinate and plan with multiple stakeholders, the project manager must also deal with complex relations and frequently changing scenarios. What should the project manager consider doing? (Choose two.)
A project manager is working on a small project that is critical for a larger program milestone. A new resource has been assigned to replace a key resource who had to leave the project. Unfortunately, an outside stakeholder claims that the person who assigned the new resource sent their weakest team member. How should the project manager approach this rumor?
A project manager needs to ensure that all data security requirements are covered during a data warehouse development project’s execution phase. Each of the databases created during different project phases will have a specific data security policy to comply with governmental data security laws. How should the project manager plan to meet these requirements?
Several successor activities are behind schedule because a project team member has not been at work for the past week. This impacts the critical path. How should the project manager respond to this problem?
A company is struggling to define the scope of a new project that has multiple phases with a high level of dependency between the phases. How should the project manager approach this challenge?
After six iterations, significant variations have occurred to project scope and schedule. These are due to the customer's technology regulations and security policies, which are regularly reviewed. The project manager wants to suggest a new approach to the next iteration to avoid possible delays. What should the project manager do first?
All team members on a new project want to gain the customer's trust by delivering value as quickly as possible. The project manager learns that one resource has worked with the sponsor on other projects. The resource seems to be using personal influence, working with a project sponsor to increase the project's benefits realization. At which stage in the project should the project manager address this concern to optimize cost effectiveness?
A project team learns that there is a new compliance requirement from an international entity that may impact the baseline business case for the project. They learn this right after project charter is completed and the project sponsor has signed. How should the project manager proceed?
A team misunderstood one product functionality documented in an earlier stage of the project. During the current iteration, the functionality has not yet been developed, but a business representative has mentioned the deficiency. How should the project manager proceed?
Some agile approaches have recently been added to an infrastructure company's predictive processes. The team is not completing the planned story points, and they are becoming passive. The project manager is concerned and wants to improve productivity. What should the project manager do?
During one daily standup meeting, team members indicate that they are having to engage in rework because there seems to be too much up-front work. How should the project manager respond to this concern?
A project manager from a traditional project management organization is assigned to an ongoing project. Recently, the organization has started to use agile methodologies in its projects. The project manager hears that some team members feel like key subject matter expertise is missing and there is insufficient collaboration within the team. How should the project manager respond to these team members' concerns?
A contractor has sent an email request for urgent payment of their last installment on a project that is going through a long execution stage with multiple contractors. How should the project manager respond to this contractor's request?
A team member expresses concern about a team behavior issue during a retrospective meeting. The member says that group morale is affected by two team members who continuously criticize the high amount of requirements in each iteration. Match each conflict resolution technique with the project manager's possible resolution for this issue.
A project manager for a construction firm meets with stakeholders. All stakeholders agree on a 20 month lifecycle for a project. After work has begun, the project manager learns that stakeholders would like project completion within no more than 12 weeks. What should be the first step in the project manager’s response?
During an iteration, a project team encounters problems that may cause a delay in task completion. Another team within the same project needs the task to be completed on time in order to meet their schedule. What can the project manager do to resolve this problem?
Certain key stakeholders are dissatisfied with how a key feature of a project has been developed. They express their dissatisfaction during an iteration review meeting. What should the project manager do first to resolve this issue?
During a technical project, a well-liked project member is reassigned to a different project. The team has expressed disapproval regarding the reassignment. What action can help mitigate the team's disapproval?
A key team member is unhappy with the overall approach documented in a project management plan. The member surprises the project manager with negative comments about the approach during a weekly status meeting during the execution phase of the project. How should the project manager address the team member’s concerns?
A project manager is faced with an updated schedule that requires delivering a business result under a far more aggressive timeline. The project’s technical resource manager has worked with the project manager on previous projects. Still, a team member indicates that the company does not have technical resources that could be added to the project to meet the new timeline. What should be the project manager's next step?
A project manager has been asked to conduct a risk analysis that is based on a high-level scope. As part of the analysis, the project manager must use expert judgment to prepare a document. Which document-based action is being performed?
An agile approach meets the needs of the next phase in a team’s project. As the team discusses the phase it becomes clear that some team members have not received appropriate training in the agile model. How should the project manager respond to this issue?
A project manager receives complaints from a project sponsor because of a delay in developing a prototype. The project manager responds that the delay was due to a lack of knowledge in a specific skill that was needed by the cross-functional project team. How could the project manager avoid this type of situation in the future?
A projects’ daily standups are long, often lasting more than two hours. The project team uses the standup meetings for extended discussions about solutions to project obstacles. What should the project manager do to improve the daily standup meetings?
A new resource is assigned to fill in for a resource who is leaving. The new resource will be working on a small project that is critical to a larger program milestone. Unfortunately, there is a rumor that the new resource may be a problem, due to a lack of skills. How should the program manager respond to this rumor?
A team member could not be reached by email or phone during the week that they were absent. The team member had not notified anyone on the team prior to their absence. Due to the absence, several successor activities are behind schedule, impacting the project’s critical path. How should the project manager respond to this situation?
A project that should have been 90 percent complete by now is only 65 percent complete. The total project budget is US$120,000 and the actual cost of work performed (ACWP) is US$80,000. What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?
A project manager is working with a customer who repeatedly submits new feature requests for an existing software product. The project manager has already provided the completed scope definition for the product's next version release to stakeholders. Which step is appropriate for the project manager to take next?
A project has the following characteristics: -US$3 million budget -Planned cost of US$630,000 -Actual cost of US$650,000 -Earned value of US$540,000 Which statement is true about the current status of the project?
A project manager receives the following for a new project: -assumptions -restrictions -preliminary scope After receiving this information, what should the project manager do first?
A project manager joins a project that has the following features: -Globally distributed team -Budget that is fixed -Very tight deadlines During planning, what should the project manager do to avoid any scope creep and keep the team focused on delivering a product that meets requirements?
A project is delayed. To obtain the desired quality level of the deliverables, a change is required. First, the project manager issues a formal change request and communicates the change to all stakeholders. Then, the project manager learns that this communications approach did not meet stakeholders' expectations. What should the project manager do next?
A project sponsor asks the project manager to change production materials because these materials could cause health problems to consumers. What is an appropriate step for the project manager to take?
A project is in the execution phase. Three necessary changes are brought to the attention of the team. The team members all have differing opinions regarding how to implement the changes. What should the project manager do?
After a project ends, the project manager and project team members are still being asked to do the following: -Evaluate new requirements -Make minor modifications -Solve technical issues The project manager wants to ensure the product or service developed by the project now has operational support. What should the project manager do?
The initial draft of a project management plan is completed. The project manager plans to show the draft to stakeholders who are located around the globe for approval. The project manager has limited time to gain approval, and the project management plan is lengthy. The project manager needs to ensure that the review of the plan is completed on time. Which action should the project manager take?
A project manager joins a project as a replacement on a project team. During initial meetings, the project manager realized there are many differing opinions about how to address technical decisions. Team members did not respect each other's ideas, and the environment was becoming counterproductive. However, now the team has begun to communicate more effectively and develop some processes and procedures for working together. In what phase of development is the team now?
A planned task in a sprint does not get completed due to an issue that appeared three days ago but did not get resolved. The project manager wants to prevent this type of situation in the future. What should the project manager do?
A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. Based on the table, in what order should the project manager rank these risks for management purposes?
A project manager needs to successfully lead a project that has diverse, globally dispersed team members. What should the project manager do to develop cultural sensitivity?
On a project, three critical risks with a high-impact are identified. The project manager must find a solution to address these risks immediately. Three specific resources are required to address the risks; however, they are already committed to another project with critical deliverables. Which action should the project manager take?
Schedule performance issues are occurring on a project. After assessing the issue, the project manager determines that the cause is the expertise levels of project resources. Specifically, a few of the senior-level resources check irrelevant details, and some inexperienced resources take too much time to complete tasks. The project manager needs to enhance team performance. Which action is appropriate to take?
Multiple new members are added to an ongoing project. Although all original team members received basic training on the specifics of the business operation that the project supports, the new members do not have the same basic understanding. This lack of understanding results in decreased productivity. How should the project manager respond to this issue?
A project’s single sponsor has been replaced by a steering committee due to a significant increase in project size. How should the project manager approach this change?
Prior to preparing a monthly project status report, a project manager identifies three new risks. All of these risks could impact critical key milestones. The project manager wants to reference additional information before presenting this new risk information. To which sources should the project manager refer?
A week prior to the project kick-off call, a project manager meets with a key project resource to gain a deeper understanding of how complex the project deliverables are. The resource expresses concern and worry regarding the deliverables. What should the project manager do to ensure that the deliverables are realistic?
During user testing a client agreed to a final product. A few days later the client is reconsidering their agreement What should the project manager do?
Although the sponsor and project team say that the new project has an adequate budget and realistic schedule, the project manager worries that unplanned events could threaten the project’s success. What should the project manager do first?
A large project includes functional groups in four countries. It is close to completion, so the project manager must prepare the closeout documents. How should the project manager obtain appropriate signoff on the acceptance of project deliverables?
A project has the following characteristics: -A quality management plan is in place. -The quality management plan states that project deliverables must be reviewed, at a minimum, 1.5 weeks before the deadline. -Four deliverables have missed this quality requirement. What is an appropriate step for the project manager to take?
A company wants to reduce costs by installing solar panels. Their local government provides subsidies for specific energy-efficient projects. After project start, the program manager learns that solar panels may not qualify for the energy-efficiency subsidy. How should the program manger address this issue?
Three parts of a single project are being completed by three project teams. The three parts are highly dependent on each other. The team leader worries that this might create conflicts when the outputs from the three teams are combined and asks for advice. What advice should the project manager provide?
In response to slippage on some scheduled tasks, the project manager reprioritized a number of subsequent tasks in order to fix the problem. The reprioritization did not put the project back on track, and now the project manager needs to escalate the issue to project stakeholders. To escalate the issue, what should the project manager do first?
A project is in the execution phase. Based on the originally approved blueprint, 1,000 products were developed. The project team randomly chooses 100 products to evaluate against the quality plan. What is the project team undertaking?
Because a deliverable does not meet the agreed-upon quality specifications, it is rejected by the customer. Team members find that the deliverable does not meet expectations because there is a problem with vendor-provided parts. The vendor says that they will not correct the problem. Before deciding on next steps, what should the project manager do?
Several team members have been transferred to another project, so the project manager needs additional resource support from a new supplier. The project manager is concerned about the cost risk of using a new supplier at this stage of the project. Now, the project manager needs to work with the procurement team to establish specifications and type of contract to be used. What should be done?
A previously identified technical issue has been resolved and the project is moving forward. The project manager has been warned that the same issue will probably arise on similar projects in the future. What should be done first when responding to this warning?
The project manager learns that one team member needs to complete a critical task that is outside of the project, resulting in a scheduling risk for the project. How can the project manager eliminate this risk?
The project manager receives a progress report during a demo and review meeting. The report shows that the agile project is not on track. Since all work was purposely selected and sequenced to meet higher-level objectives, the project manager is surprised by the report. In the future, how can the project manager prevent this type of miscommunication in an agile project?
As part of effective leadership, project managers help team members grow and keep them motivated throughout each project. What is one trait that supports this effective leadership?
The project is overseen by a senior project manager. A new project manager joins the project, and the sponsor asks the new project manager to develop the quality management plan. How should the new project manager proceed?
A small group of users complain during a project’s user acceptance stage. The users say that their expectations are not met. Which action could help avoid this issue on future projects?
The project sponsor requires a project team composed of resources that live in four different time zones, working in four different locations. The project sponsor did not consider the implications of this requirement, and believes that the dispersion will provide an ideal project team that will save costs. Where should this be documented in the project charter?
A governmental agency becomes a key stakeholder on a complex project due to regulatory changes. In light of the change, the project manager needs to develop an understanding of this new stakeholder and identify any new high-level risks that may result from the change. What should the project manager do?
The project requires the development of a human resource system (HRIS) to centrally manage human resources and payroll. The project sponsor is a multinational company. The project manager reviews historical data on the company’s human resources practices and considers the regulatory framework of the project. Still, there are concerns about project risks. What should the project manager do in response to these concerns?
A project manager needs stakeholder involvement in order to identify strategic and operational assumptions and constraints. Unfortunately, the project manager is finding it hard to obtain consistent input due to lack of participation. How can the project manager boost stakeholder input?
The project manager reviews the issues log and sees that three tasks assigned to three team members are significantly behind schedule. How should the project manager handle this issue?
Project team members are spending a lot of time helping maintenance and operations staff with a recently commissioned project component. The project manager needs to validate that the component was signed off and ownership transferred. Which three documents should the project manager use for this decision?
A global organization sponsors a project that involves six different companies. When the project is partially complete, the project manager learns that one stakeholder is ill and needs to decrease their level of involvement. What should the project manager do?
A new law is expected within the next four-to-five months that will affect the business’ type of products. The next product launch is starting and should be completed within three months. Unfortunately, the new product would not meet the requirements of the proposed law. How should the project manager respond to this potential problem?
A project manager implemented an approved change to manage a risk. Three months after the implemented change, the project manager learns that the change did not produce the desired result, and there are adverse consequences. What can the project manager do to avoid this problem on future projects?
During a conversation with a friend, a project manager hears that a possible union action will occur within the next two weeks. The project manager knows that at this stage of the project, any project delays could cause substantial harm to both budget and schedule, and any union action will affect the project team. Earlier, the probability of a union action was considered minimal. Thus, it was unanticipated. How should the project manager respond to this issue?
A project team has set up an unofficial online communications platform to enhance communication. The project manager was not aware that this platform existed until recently, after learning that it was being used inappropriately. Which action should the project manager take?
A project has the following characteristics: -To determine what product should be created, a feasibility study has been conducted. -A change request has now been approved to develop another product that contradicts the original requirements. -Data analysis was conducted before the change request was approved. Which action should the project manager take?
A technology development project has the following characteristics: -It requires a highly skilled resource that is unavailable locally. -The project manager has identified a resource who can work on site, but the resource lives in a different country and requires a work visa. -The work visa process is taking more time than anticipated. What should the project manager do?
A contractor is late with a critical project deliverable due to resource challenges. There is a 22% buffer in the budget for cost overruns. What is the first thing a project manager should to mitigate this issue?
There is an unresolved conflict between a member of a third-party vendor's team and a member of a project team. The issue is escalated to the project manager. What is the first thing the project manager should do?
A customer's resources have not completed the required training. The project manager has to consider the risk it poses to the timely completion of the project. Customer resource training is a required project deliverable. Which action should the project manager perform?
A project manager is uncertain about the duration of a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 40 days. The second group identifies some risks that could make the duration up to 60 days. The third group proposes a new development method that can shorten the time to 20 days. What is the estimated development duration for the new product?
A project manager is uncertain about the duration of a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 29 days. The second group identifies some risks that could make the duration up to 46 days. The third group proposes a new development method that can shorten the time to 18 days. What is the estimated development duration for the new product?
A project manager realizes that sponsor expectations are NOT being met, specifically regarding project deliverables. To address this issue, which action should the project manager take?
A customer is contemplating adding new features to the project deliverable. Before a project team member starts working on these new features, what is a mandatory step?
A project is at the multi-functional planning phase. The project manager realizes that producing a complex application is not feasible with the current number of resources and decides to hire more resources for the production of the application. The project manager identifies temporary resources and signs a service level agreement (SLA) with them. Which risk response strategy does this scenario exemplify?
A project manager has completed the following steps: -Finished a major IT deployment project. -Confirmed with the release manager that all systems are working. -Confirmed that functionality has been verified by the quality assurance team. -Informed the customer. What is the next step the project manager should take?
After realizing that there are insufficient resources on a project that has an increasingly high workload, management outsources some major tasks to keep the project on schedule. What should the project manager do in this scenario?
A project has the following need: 900 resource hours must be outsourced. Because of internal policies, all providers must comprehend the requirements. Which action should the project manager take to ensure this?
A company has a goal of increasing customer satisfaction within 4 months. A project is initiated to meet this goal. The project manager needs to identify best practices. What should the project manager utilize to accomplish this?
A new product is released. When a customer identifies performance issues with this product, the project manager realizes that cost of quality (COQ) should have been used to estimate this cost. Which category of COQ should the project manager have used?
A project manager is doing the following: -conducting a risk analysis based on a high-level scope, and -using expert judgement to prepare a document. What is the project manager doing, based on the description of the activity?
A project is started based on the approved scope. As the project design is being implemented, a team member says that the product will not meet the requirements in certain situations. Correcting the issue will not only cause an increase in scope and costs, but the project will also miss the deadline. The project sponsors do not have additional funding to support the project. Considering this information, what should the project manager do?
A project manager realizes that stakeholder interests will conflict on a project and decides to utilize a stakeholder engagement assessment matrix. The matrix pinpoints an influential stakeholder who is resistant to the project. The project manager needs to align this stakeholder's expectations. What should the project manager do to accomplish this goal?
A medium-sized company is expanding into a new market. However, the company does not have previous experience in that market. A project manager needs to collect requirements. Which tool or technique should the project manager use?
A project manager has local and virtual team members for a project. To manage scheduling priority conflicts among team members, the project manager schedules a video conference call. Which statement is true about this scenario?
A high-level manager in an organization would like to use a critical project resource for a new project. Which action should the project manager take?
What should the project manager do to gain a stakeholder's approval if the stakeholder believes a project's deliverables were not achieved?
A client's employee asks the project manager for an additional, new product feature during a status meeting. To what document should the project manager first refer to find out who has the authority to approve this request?
Review the following steps. 1. A project has been successfully delivered. 2. The project manager is executing formal closure. 3. ______________________________________. What is Step 3?
Review the following project characteristics: -The project is in its initiation phase. -Due to lack of funding, the project gets terminated. -The project manager must close the project. What is the first action the project manager should take?
A project has the following characteristics: -A functional manager is also a project stakeholder. -The functional manager has time constraints and delegates project responsibilities to someone else on the functional team. -The new stakeholder is not attending meetings. The project manager needs to engage this new stakeholder. What should the project manager do?
A project manager is attending a periodic review with stakeholders. The project sponsor asks the project manager how deliverables will be verified for accuracy and accepted. In which project document is this information found?
A project is being planned in a remote area with limited access to vehicles and equipment. The project manager proposes that the company deliver all heavy equipment themselves despite the significant expense. The project manager will take full responsibility for this activity. What type of risk response is the project manager demonstrating?
A project manager begins to prepare the project management plan after receiving the project charter. There is currently no historical information in the project management office (PMO). What is the next step the project manager should take in this scenario?
A marketing team is developing a new website and has agreed upon a target audience. Now the marketing team needs to identify the target audience's style preferences. What is an appropriate tool or technique to use for this situation?
A client brings a project manager into a project during the project's execution stage. The project manager reviews the project scope for cost estimating purposes and notices that some completed deliverables were missed in the work breakdown structure (WBS). Which step should the manager take next?
Review the following project characteristics: -A sponsor approves a project. -The project manager invites selected team members, key stakeholders, and the sponsor to a meeting. -The primary purpose of the meeting is to create a document that will guide the team in defining the main project deliverables. What will be the final output of this meeting?
A project is in the development stage. During this stage, there will be sensitive client data to handle. The compliance manager raises an issue of project non-compliance. What is the first document the project manager should review?
A project is underway and is 50% completed. An essential project team member requests 1.5 months leave for personal matters. What should the project manager do first?
A project manager works for a company that is preparing to develop a new product. The new product will require currently unavailable skills. To initiate this project, what should the project manager do?
A project manager is uncertain about the duration of a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 25 days. The second group identifies some risks that could make the duration up to 40 days. The third group proposes a new development method that can shorten the time to 10 days. What is the evaluation estimate for the duration for the new project?
A new product development project has the following characteristics: -There are three main tasks. -Task A must be delivered 4 weeks before task C starts. -Once task B is finished; task C will start. What is the relationship between tasks A and B?
A product deliverable is undergoing acceptance testing. A senior-level stakeholder raises concern that an essential product feature for their department was not developed. The project manager wants to avoid this issue in the future. What is one way to accomplish this goal?
A skincare company reports that customers are increasingly complaining that a product is underweight. A project manager needs to determine if something needs to be changed in the production line. Which tool or technique can the project manager use for this task?
A product passes 96% percent of the functional requirements defined in the scope. A customer is unwilling to accept the product since it did not pass 100%. A project manager is assessing what could have been done differently to avoid this. What should the project manager have done?
A project manager is working on a data center migration project and is developing the schedule management plan. Per the project sponsor's request, the schedule must plan for all tasks as soon as possible. Additionally, the project manager is presented with modified resource availability that should not violate schedule constraints. The project manager needs to select the appropriate leads and lags relationship for this situation. Which type should the project manager choose
A project manager is preparing the charter for a project. The project aims to automate 30 percent of product testing. The project sponsor advises the project manager to assign senior test engineers to identify the tests that can be automated. The test department manager, however, is uncooperative because they believe that the project will lead to downsizing in their department. What should the project manager do first?
A company is planning to utilize a new product that leverages innovative technologies and processes. The project manager has verified that the component work packages have been defined, and constraints for each component have been identified. Which estimating technique should the project manager use to obtain a precise cost estimate of the project?
A project has the following characteristics: -It is in the execution phase. -A regulatory law has recently been approved that mandates immediate compliance. -This law will impact the project's scope, schedule, and cost. The project manager needs to determine what to do first. What is the correct step to take?
A project's deliverable on the critical path is lagging behind schedule. The cost performance index (CPI) is 1.3. The project manager is able to put the project back on schedule. What is the most likely outcome for the project?
An intricate project has key stakeholders located in the United States, France, and China. The project manager discovers that a senior manager asked a team member for project information. Which step is appropriate to take next?
A project is 7 months into execution. The project manager determines that the cost performance index (CPI) is .80. According to a trend analysis, the CPI has a downward trend. What is the next step that the project manager should take?
A project is being implemented. The research and development department communicates to the project manager that the product's requirements have changed. These changes were not anticipated, may significantly influence potential sales numbers, and could impact project scope. What is the appropriate action for the project manager to take?
A project is in the execution phase. Due to the demand for a quick turnaround time, the project manager needs to rapidly assign resources to build the team and meet project requirements. Which action should the project manager take next?
A project manager leaves the company and is replaced. The new project manager wants to start guiding the team toward project success. What should the new project manager do first?
Project team members are busier than usual. They indicate that they do not have the time to update the lessons learned because of other project responsibilities. How should the project manager respond to this issue?
A project manager is creating an agenda and presentation materials for a kick-off meeting that will involve stakeholders across multiple geographic regions who will be working on a global project. How can the project manager work to ensure that the stakeholders are engaged?
A retiring project manager hands over all materials to a new project manager. The project appears to be running smoothly, until the new manager learns that a critical component has failed during testing. What is the appropriate first step when responding to this issue?
A team member has taken an unplanned leave during the execution phase of a project. In response, the project team rescheduled some tasks. The result is that critical activities are now occurring at the same time. What is the first thing that the project manager should do?
There are three deliverables in the project manager's IT transformation project: Deliverable 2 has strictly scheduled milestones, with no expected variation in the timeline. The project manager expects that Deliverable 3 will see quickly changing requirements during development. Which lifecycle model should be used to meet the project's requirements?
A project manager is uncertain about the duration of a new product development project and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 14 days. The second group identifies some risks that could make the duration up to 32 days. The third group proposes a new development method that can shorten the time to 8 days. What is the estimated development duration for the new product?
A product passes 99% percent of the functional requirements defined in the scope. A customer is unwilling to accept the product since it did not pass 100%. A project manager is assessing what could have done differently to avoid this. What should the project manager have done?
A project is utilizing a third-party contractor. A member of the contractor's team raises an issue with a member of the project team. The two individuals are not able to work out a solution. The project manager is aware of the disagreement. Which type of communication should the project manager use first when contacting the vendor about this issue?
A software vendor is behind on a key project deliverable. There is a 21% buffer in the budget for cost overruns. The project manager needs to mitigate the issue. Which action should the project manager take next?
A project needs a specialized resource. A resource that fits the needs of the project is identified, and can work onsite, but lives in another country. The visa process was expected to take weeks but is now taking months. What should the project manager do?
To determine which product to create, a project feasibility study was conducted. However, a change request was recently approved to develop another product that contradicts the original requirements. Data specialists conducted an analysis before the change request was approved. What is an appropriate action for the project manager to take?
A project that should have been 70 percent complete by now is only 55 percent complete. The total project budget is US$210,000, and the actual cost of work performed (ACWP) is US$162,000 What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?
A project that should have been 90 percent complete by now is only 84 percent complete. The total project budget is US$110,000 and the actual cost of work performed (ACWP) is US$82,000. What is the schedule performance index (SPI) and cost performance index (CPI) for this project?
A project that should have been 95 percent complete by now is only 80 percent complete. The total project budget is US$140,000 and the actual cost of work performed (ACWP) is US$95,000. What is the schedule performance index (SPI) and a cost performance index (CPI) of the project?
A project manager is working on a software development project. Two customers are repeatedly submitting new feature requests. The completed scope definition for the product's next version release has already been provided to stakeholders. What should the project manager do next?
A project has the following budgetary features: -Total budget of US$3 million -Planned cost of US$630,000 -Actual cost of US$650,000 -Earned value of US$540,000 Which statement is true about this project?
A project manager receives the following information for a new project: -assumptions -preliminary scope -restrictions After receiving this information, what is the first step the project manager should take?
A project manager recently joined a new project. This project has the following characteristics: -Deadlines that are tight -Global team that works virtually -Fixed budget The project manager is in the planning phase, and wants to avoid scope creep and keep the team focused on delivering a product that meets requirements. What should the project manager do to achieve this goal?
After a project delay, the project manager determines that a change is needed to the product deliverables in order to ensure quality. The project manager takes the following steps: 1. A formal change request is issued. 2. The project manager communicates the change to all stakeholders. 3. The project manager receives feedback that the communications approach did not meet stakeholders' expectations. What should the project manager do next?
The project sponsor reports that an element of a product could lead to moderate health issues in customers. Therefore, the sponsor asks to modify production materials. Which action should the project manager take?
There are necessary changes being requested to a project; however, team members are not in agreement regarding how to implement the changes. The project manager needs to address this issue. Which action should the project manager take?
A project manager with limited experience managing globally-distributed team members receives a project that has team members from five countries, spanning three continents. To successfully manage this project, the project manager needs to develop cultural sensitivity. What should the project manager do?
A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. Based on the table, in what order should the project manager rank these risks for risk management purposes?
A project is completed, but the project manager and project team members are being asked to do the following: -Troubleshoot and resolve technical issues -Evaluate new requirements -Make minor adjustments The project manager needs to ensure that the product developed by the project now has operational support. What should the project manager do?
A project has the following characteristics: -It is in the execution phase. -500 products have been developed based on the originally-approved blueprint. -The project team randomly selected 50 products to evaluate against the quality plan. What is occurring in this scenario?
A project manager has the following situation: -A very long project management plan is drafted. -Stakeholders on the project are spread across three continents. -The project manager needs the stakeholders to approve the plan in as short of time as possible. What is an appropriate course of action for the project manager to take?
A project manager has identified the following: -Four critical risks with a high-impact. -Four specific resources necessary for addressing the risks. -The resources are committed to another project with critical deliverables. The project manager must find a solution to address these risks immediately. Which actions should the project manager take?
A project has a quality management plan in place. This plan states that project deliverables must be reviewed for quality at least 5 business days before the deadline. Four deliverables have missed this quality requirement. What should the project manager do?
Several team members frequently spend their time helping operations and maintenance staff with a project feature that was just commissioned. The project manager needs to ensure that the feature was signed off on and that ownership was transferred. Which documents should the project manager rely on for this purpose?
A project manager joins a project as a replacement on a project team. During initial meetings, the project manager realizes there are many differing opinions about how to address technical decisions. Team members do not respect each other's ideas, and the environment is becoming counterproductive. However, the team developed processes and procedures and is now working smoothly and productively on the project, without conflict or interruption. In what phase of development is the team?
A project manager is presented with the following situation: -An iteration just ended. -A team member tells the project manager that a planned task is not complete due to an issue that appeared 4 days ago that was not resolved. The project manager wants to prevent this scenario in the future. When is an appropriate time to discuss this issue?
A project has the following characteristics: -Schedule performance issues are occurring due to expertise levels of project resources. -Highly-experienced resources are reviewing unnecessary details. -Junior-level resources are not completing tasks in a timely manner. The project manager needs to enhance team performance. What should the project manager do?
An informal and unofficial blog was set up to enhance communication and morale among project team members. The project manager was not previously aware of the blog but has discovered that team members are using it inappropriately. What should the project manager do?
A key project resource is discussing the complexity of project deliverables with the project manager 1.5 weeks before the kick-off call. The resource expresses nervousness and concern regarding the deliverables. The project manager wants to ensure that the deliverables are realistic. What is the appropriate action to take?
Four new risks for a project are identified while the project manager is preparing the monthly project status report. These four risks could affect vital key milestones. What should the project manager do before presenting this new risk information?
A project that is nearing completion has the following characteristics: -It is very large. -It contains functional groups in five different countries. -Closeout documents are being prepared. The project manager needs to gain acceptance of the project deliverables. What should the project manager do?
During a kick-off, the project manager provided training for the entire team regarding the specifics of the company operations that the project supports. A year later, project productivity is suffering because members who were added later in the project do not have the same level of understanding. How should the project manager respond to this challenge?
A project has increased in size. As a result, the project's single sponsor is replaced by a steering committee. What should the project manager do to accommodate this new development?
During user testing, a client agrees to the final product. One day later the client indicates that the final product may not be acceptable. What should be the project manager's first step for resolving this issue?
Both the project sponsor and project team assure a project manager that the new project has a realistic schedule and an adequate budget. The project manager worries that unplanned events could threaten the project’s success. How should the project manager respond to this concern?
The project manager has a large project with functional groups in four countries. Now that the project is close to completion, the project manager needs to obtain the correct signoff on the acceptance of project deliverables. What should be done to obtain the appropriate signoff on this project?
After the start of a project, the project manager learns that an expected governmental subsidy may not be available. What should the project manager do to address this issue?
Three project teams are working on parts of a single project. The parts are highly dependent on each other. The leader of the team indicates that this might create conflicts when the outputs from the three teams are combined. The project manager needs to provide guidance to the team lead. What guidance should be offered?
A project was not meeting scheduled dates for some tasks, so the project manager reprioritized a number of subsequent tasks to try to get the project back on track. The reprioritization did not fix the problem, and now the project manager needs to escalate the issue to project stakeholders. To escalate the issue, to which plan should the project manager refer?
A deliverable does not meet the agreed-upon quality specifications and is rejected by the customer. After investigation, the project team finds that there is a fault with the vendor-provided parts, and this fault caused the issue. The vendor says that they cannot correct the situation. What should be reviewed before deciding on next steps?
There are concerns about the cost risk of adding an external supplier at the mid-point of a project. Still, several team members have been transferred to another project, and the project manager requires resource support from an external supplier. The project manager needs to work with the procurement team to establish specifications and type of contract to be used. What should be done?
Although a previously identified technical issue has been resolved, the project manager is warned that the same issue is likely to occur on similar projects in the future. Which document should be part of the first step in responding to the warning?
The project manager learns that one team member needs to complete a critical task that is outside of the project, resulting in a scheduling risk for the project. How can the project manager eliminate this risk?
Successful project leaders nurture team members’ skills and knowledge, and keep members motivated throughout the project. Which action helps to promote successful project leadership?
The project is overseen by a senior project manager. When a new project manager is added to the project, the sponsor asks the new project manager to develop the quality management plan. How should the new project manager proceed?
Two users complain during the project’s user acceptance stage, saying that their expectations were not met. What could the project manager use to avoid this issue in the future?
A new project sponsor asks for a project team that includes resources working in three different time zones and locations. The project sponsor did not consider the implications of this requirement and believes that the request will save costs while creating the ideal project team. Where should the project manager document this request in the project charter?
As a result of multiple regulatory changes, a governmental agency is added as a key stakeholder on a complex project. The project manager wants to develop an understanding of this new stakeholder and identify any new high-level risks that may result from the change. What should the project manager do?
A project manager is having difficulty obtaining consistent input from stakeholders and needs their input to identify strategic and operational assumptions and constraints. How can the project manager improve stakeholder input?
A project involves six different companies, and the project sponsor is a global organization. At the midpoint of the project, the project manager is informed that one stakeholder is experiencing difficulties and cannot provide their former level of involvement. Which action should the project manager perform?
A company’s products will be affected by a new law that might be passed in the next four months. A new product launch is starting, and should be completed within three months. If the proposed law is passed, the new product will not meet the new requirements. How should the project manager address to this potential problem?
An approved change was implemented to manage a risk. Three months later, the project manager finds that the change did not yield the desired result. In fact, the change led to adverse consequences. What should the project manager do to avoid this issue in the future?
A project manager overhears a conversation in a cafeteria. The speaker says that a possible union action will occur within the next two weeks. The project manager knows that any union action will affect the project team, and at this stage of the project, any project delays will cause substantial harm to both budget and schedule. Earlier, the probability of a union action was considered minimal. Thus, it was unanticipated. What should the project manager do?
While reviewing the issues log, the project manager notices that tasks assigned to two team members are quite a bit behind schedule. What should be done?
A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. Based on the table, in what order should the project manager rank these risks for risk management purposes?
A project manager has put together a project team. During initial meetings, the project manager observes that team members are getting to know each other, feeling excited and positive about the project, and have not been told the specific details of the project. In what phase of development is the team?

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